Events
How to create a live event?
Step 1: Login (or sign up) to your Tix account Step 2: Click Add New Event Step 3: Fill in the required details and click Continue. You will need to complete ALL the required information on this page before you can proceed to the next step. (https://storage.crisp.chat/users/helpdesk/website/684f7d3b23f9b400/purplSome readersHow to create a virtual event?
A virtual event is an event that takes place online. The guests attend the event online using a streaming service like Youtube or a video conferencing app, for example, Zoom, Google meet etc. On Tix, you can also sell tickets or collect registrations for virtual events. Once attendees have registered and/or paid, they will receive the virtual event invitation in their email. Step 1: Login (or sign up) to your Tix account. (httpsFew readersHow to create a Zoom event on Tix?
With our Zoom integration feature, Tix users can either generate a link to be used by attendees to join their virtual event or connect their own Zoom account (available to Tix pro users only). Zoom meeting links generated by Tix will not have time limits for the meeting duration but will only be able to host up to 100 guests. To use this feature, you need to download the Zoom video conferencing app ontoFew readersHow to create a single event?
A single event is an event that happens once and doesn't reoccur. It can be a private event, a concert, or a corporate event. Here is a great example of a single event on Tix: Neon Dream Rave. You can create a single event on tix in these easy steps: Step 1: Login (or sign up) to your Tix account Step 2: Click Add New Event (https://storage.crisp.chat/users/helpdesk/websiFew readersHow to create a recurring event?
Recurring events happen on multiple dates, allowing attendees to pick their preferred day. For example, a weekly Saturday Yoga Class (12 PM - 1 PM) can be set up once on Tix, letting guests choose their session for when to attend. These events can be scheduled to occur daily, weekly, or bi-weekly. Here is a great example of a recurring event on Tix: Weekly Yoga Class Setting up a recurring event is easy using the steps below: Step 1: Login (https:/Few readersHow to create a 1:1 event?
A one-on-one event is any event or session that occurs between one event host and one event attendee. On Tix, we created this feature to give you a more accessible and organised way to host and attend one-on-one events. What’s even more exciting is that you can now list any one-on-one event with a Tix Pro subscription. Talk about limitless opportunities! Ready to get started? Here’s how: Step 1: LogiFew readers
Getting Paid
How to add account details to Tix
The first time you create an event and save your first paid ticket, a pop-up will appear asking you to add your payout account details so we can send your payments. Step 1: After saving your first paid ticket, a pop-up will appear prompting you to add your account details. For users with Mobile money accounts For users with Ghanaian bank accounts (https://storage.crisp.chat/users/helpdeskPopularHow to change your payout account
Step 1: Login (or sign up) to your Tix account Step 2: Click on Accounts. on the right side of the screen. Step 3: Select Payouts. *Step 4:Few readers
Tickets
How to duplicate your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, duplicate, delete or mark a ticket type as sold out. (https://help.tixPopularHow to create tickets?
After creating your event on Tix and completing the basic details, the next step is to add tickets before you can make your event live. You can add different types of tickets to an event to distinguish between different groups. For example, child tickets vs adult tickets; or general admission tickets vs VIP tickets. To add tickets Step 1: Start by creating a new event or navigating to the event you’d like to add tickets to on the event dashboard. Step 2: Select Tickets then cSome readersHow to create an invite-only ticket?
We understand that sometimes you need to create an event that's not available for the general public to attend, and that's why we've made it easy to create an invite-only event with Tix. Step 1: The first step to creating an invite-only event is to create an event the way you usually would. Step 2: Next, select Tickets in the event dashboard Step 3: Click Add a ticket Step 4: Select invite-onlyFew readersHow to add a custom question to your event checkout?
Custom questions allow organizers to ask potential attendees specific questions while registering or buying tickets for an event at checkout. Organizers can go beyond collecting just names, emails and phone numbers to asking questions like, 'What's your delivery address?' 'What's your shirt size?' 'What's your spirit animal?' and so on. Adding custom questions Viewing custom questions answers Adding custom questioFew readers
Managing Your Event
How to check guests in with the Tix mobile app?
Scanning barcodes and checking guests into your event is easy with the Tix mobile app (Currently available only on iOS). The Android version is coming soon! On the mobile app, you can view your event guest list in real-time and check guests into your event by searching an order number or email address or scanning the attendee's ticket QR code. Step 1: Sign in to the organiser section on the Tix mobile app. Step 2: You can use the guestlist to check guests iSome readersHow to create discount codes?
Discount codes are personalised or publicly released codes offered to customers to reduce the price of a ticket. It is a purchasing incentive and strategy creators use to boost ticket sales. You can set the type of discount code you want on Tix - a percentage discount or a fixed value. Step 1: Log in to your Tix account. Step 2: On the left side of the screen, select DFew readersHow to see your ticket sales summary?
The sales tab of each event shows an overview of tickets sold for that particular event. Here, you'll learn how easy it is to see your sales summary and what each column on that page means. Step 1: Log in to your Tix account. Step 2: Click on Sales from the menu and select Sales Summary. (https://storage.crisp.chat/users/helpdesk/website/684f7d3b23f9b400/cheFew readersHow to send email announcements?
As your event approaches, you may want to send important information to your guests. Or, perhaps the event is over, and you would like to send a survey to the attendees. You can also use the email attendees feature to do this. Step 1: To use this feature, first select an event from the list of events on your dashboard. Step 2: Next, select Orders from the dropdown menu. Step 3: SelectFew readersHow to export your order information?
Exporting your orders allows you to download your customer data for a particular event - or all of your events - as a CSV spreadsheet for use in Microsoft Excel or Google Sheets. This is particularly helpful if you need to use the information in another software or for a guest list. Step 1: In your event dashboard, select the event you want to export orders for. Step 2: Click to Reports in tFew readersHow to publish/unpublish your event?
Publishing your event means you're making it public. Once an event is published, people can find your event page to register or buy tickets. After you've created your event, you will need to add tickets before you can publish your event. If it is your first paid event, you will need to add your bank details so we'll know where to pay you. Lastly, if it's a virtual event, you'll need to add an online event link If any of these steps are missing, there will be a to-do wFew readersHow to customize your order confirmation email?
You can customize a customer's ticket email when they buy a ticket for your event. This is useful if you want to provide extra information for attendees, such as additional directions or pre-event requirements. This article will show you how to customize the order confirmation email for all your events. Step 1: Navigate to the specific event from your event dashboard. Step 2: In the menu bar, select Event details. and then select Confirmation email. (https://storage.crisp.Few readersHow to resend an order confirmation email?
Sometimes, guests may accidentally delete the order confirmation email with the ticket to your event. Don't panic. You can easily resend the ticket in these easy steps. Step 1: Log into your Tix account. Step 2: On your event dashboard, click on Orders and then select Attendee list. Step 3: Select the user who needs an order confirmation email. Step 4: Scroll down and tap the oranFew readersHow to edit your event photo
Step 1: Log in to your account and select the event you want to edit the photo for. Step 2: From your Event Dashboard, select Settings. Step 3: Click on Design Settings and scroll down to the bottom of the page.Few readersHow to add your events to the discovery page
How to Add an Existing Event to the Discovery Page To add your new event to the discovery page, follow these step-by-step instructions: Step 1: Create Your Event: Login to your Tix account and create your event by filling in all the necessary details, including the event name, date, time, location, and description. Add an event photo and select Continue. Step 2: Add an Event Photo: UploaFew readersHow to edit/delete your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, duplicate, delete or mark a ticket type as sold out. (https://help.tixFew readers
Adding Other People to Your Tix Account
How to log in to your event staff account?
An event staff account allows you to check-in guests or sell tickets for a tix event on behalf of the main organiser. Note: To log in to your event staff account, you have to be invited to have access with a passcode by the account owner. Step 1: Download and open the Tix mobile app. (Currently only available on iOS). Step 2: Select organiser and tap sign-in (https://storage.crisp.chat/users/helpdesk/website/684f7d3b23f9b400/img15571w3lr7Few readersHow to add event staff for your event?
Successful events are a result of a team effort. This feature allows Tix users to assign and give access to someone to check-in attendees at the door, gate or entrance. The event staff feature allows organisers to focus on other essential tasks, like ensuring all event tasks, like organising guest speakers and the venue, are in check while still being able to see who and how many guests have been checked in wherever you are. Step 1: Sign in to the Tix mobile app (Currently only available oFew readers
How to hide/unhide your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, duplicate, delete or mark a ticket type as sold out. (https://help.tixFew readersHow to mark your ticket as sold out?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, duplicate, delete or mark a ticket type as sold out. (https://help.tixFew readers