Event Creation and Setup
How to create a live event?
Step 1: Login (or sign up) to your Tix account Step 2: Click Add New Event Step 3: Fill in the required details and click Continue. You will need to complete ALL the required information on this page before you can proceed to the next step. (https://storage.crisp.chat/users/helpdesk/website/684f7d3b23f9b400/purplSome readersHow to edit your event photo
Step 1: Log in to your account and select the event you want to edit the photo for. Step 2: From your Event Dashboard, select Settings and then Design Settings. Step 3: Scroll to the bottom of the page, Click on Change Image to edit your photo, and click Save. (https://storage.crisp.chFew readersHow to set event themes for your event page
Event themes allow you to customize the look and feel of your event page, making it unique and engaging for your guests. You have four great options to choose from, so you can pick the one that best suits your event. Here’s how you can set it up: Step 1: Log in to your Tix account and select the event you want to change or set the theme for. Step 2: From the menu,Few readersHow to create a virtual event?
A virtual event is an event that takes place online. The guests attend the event online using a streaming service like Youtube or a video conferencing app, for example, Zoom, Google meet etc. On Tix, you can also sell tickets or collect registrations for virtual events. Once attendees have registered and/or paid, they will receive the virtual event invitation in their email. Step 1: Login (or sign up) to your Tix account. (httpsFew readersHow to create a single event?
A single event is an event that happens once and doesn't reoccur. It can be a private event, a concert, or a corporate event. Here is a great example of a single event on Tix: Neon Dream Rave. You can create a single event on tix in these easy steps: Step 1: Login (or sign up) to your Tix account Step 2: Click Add New Event (https://storage.crisp.chat/users/helpdesk/website/684f7Few readersHow to create a recurring event?
Recurring events happen on multiple dates, allowing attendees to pick their preferred day. For example, a weekly Saturday Yoga Class (12 PM - 1 PM) can be set up once on Tix, letting guests choose their session for when to attend. These events can be scheduled to occur daily, weekly, or bi-weekly. Here is a great example of a recurring event on Tix: Weekly Yoga Class Setting up a recurring event is easy using the steps below: Step 1: Login (https://tix.afFew readers
Sales and Discounts
How to create discount codes?
Discount codes are personalised or publicly released codes offered to customers to reduce the price of a ticket. It is a purchasing incentive and strategy creators use to boost ticket sales. You can set the type of discount code you want on Tix - a percentage discount or a fixed value. Step 1: Log in to your Tix account. Step 2: On the left side of the screen, select DFew readersHow to see your ticket sales summary?
The sales tab of each event shows an overview of tickets sold for that particular event. Here, you'll learn how easy it is to see your sales summary and what each column on that page means. Step 1: Log in to your Tix account. Step 2: Click on Sales from the menu and select Sales Summary. (https://storage.crisp.chat/users/helpdesk/website/684f7d3b23f9b400/cheFew readersHow to set up sales status messages for your event
Sales status messages let you manage ticket sales by displaying a custom message on your event page. This feature allows you to hold ticket sales before you're ready or show a message once sales have ended. This feature gives you full control over your event's ticket availability, allowing you to pause sales or stop them once you decide the sales period is over. Here's how to set it up: Step 1: Log in to your Tix account and select the event you wish to sFew readers
Ticket Management
How to duplicate your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, delete, duplicate or mark a ticket type as sold out. (https:/PopularHow to create tickets?
After creating your event on Tix and completing the basic details, the next step is to add tickets before you can make your event live. You can add different types of tickets to an event to distinguish between different groups. For example, child tickets vs adult tickets; or general admission tickets vs VIP tickets. To add tickets Step 1: Start by creating a new event or navigating to the event you’d like to add tickets to on the event dashboard. Step 2: Select Tickets then cSome readersHow to create an invite-only ticket?
We understand that sometimes you need to create a ticket that's not available for the general public to purchase, and that's why we've made it easy to create an invite-only ticket with Tix. Creating invite only tickets Sending out your invite only tickets Approving invite only tickets Claiming invite only tickets Creating invite onSome readersHow to delete your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, delete, duplicate or mark a ticket type as sold out. (https:/Few readersHow to edit your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, delete, duplicate or mark a ticket type as sold out. (https:/Few readersHow to hide/unhide your ticket?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, delete, duplicate or mark a ticket type as sold out. (https:/Few readersHow to mark your ticket as sold out?
After you've created an event or even published it, you can still make changes to your ticket types. You can edit, hide, delete, duplicate or mark a ticket type as sold out. (https:/Few readers
Payments and Refunds
How to add account details to Tix
The first time you create an event and save your first paid ticket, a pop-up will appear asking you to add your payout account details so we can send your payments. Step 1: After saving your first paid ticket, a pop-up will appear prompting you to add your account details. For Ghanaian users with Mobile money accounts For users with Ghanaian bank accounts (https://storage.crisp.chat/uPopularHow to change your payout account
Step 1: Login (or sign up) to your Tix account Step 2: Click on Accounts. on the right side of the screen. Step 3: Select Payouts. *Step 4:Few readersTrouble Adding a Moniepoint Bank Account? Here’s What to Do!
If you're having trouble adding your Moniepoint bank account to Tix, it's likely because Moniepoint automatically repeats the account name. Tix requires your bank account name to be an exact match with your Tix account name, or else you won’t be able to add your bank details successfully. How to Fix This Before adding your Moniepoint bank details, confirm that your Tix account name matches exactly with how Moniepoint displays it. Steps to Confirm Your Bank Account Name: StFew readersHow to set up a refund policy for your event
Step 1: Log in to your Tix account and select the event you want to set a refund policy for. Step 2: Click Tickets, then select Refund Policy from the dropdown menu. Step 3: Select the refund policy that best suits your event and click Save. (https://stoFew readers
Attendee and Order Management
How to check guests in with the Tix mobile app?
Scanning barcodes and checking guests into your event is easy with the Tix mobile app (Currently available only on iOS). The Android version is coming soon! On the mobile app, you can view your event guest list in real-time and check guests into your event by searching an order number or email address or scanning the attendee's ticket QR code. Step 1: Sign in to the organiser section on the Tix mobile app. Step 2: You can use the guestlist to check guests iSome readersHow to export your order information?
Exporting your orders allows you to download your customer data for a particular event - or all of your events - as a CSV spreadsheet for use in Microsoft Excel or Google Sheets. This is particularly helpful if you need to use the information in another software or for a guest list. Step 1: In your event dashboard, select the event you want to export orders for. Step 2: Click to Reports in tFew readersHow to customize your order confirmation email?
Customizing your confirmation email What will my custom confirmation email look like? Customizing your confirmation email You can customize a customer's ticket email when they buy a ticket for your event. This is useful if you want to provide extra information for attendees, such as additional directions or pre-event requirements. This article will show you how to customize the order confirFew readersHow to add a custom question to your event checkout?
Custom questions allow organizers to ask potential attendees specific questions while registering or buying tickets for an event at checkout. Organizers can go beyond collecting just names, emails and phone numbers to asking questions like, 'What's your delivery address?' 'What's your shirt size?' 'What's your spirit animal?' and so on. Adding custom questions Viewing custom questions answers Adding custom questionsFew readersHow to resend an order confirmation email?
Sometimes, guests may accidentally delete the order confirmation email with the ticket to your event. Don't panic. You can easily resend the ticket in these easy steps. Step 1: Log into your Tix account. Step 2: On your event dashboard, click on Orders and then select Attendee list. Step 3: Select the user who needs an order confirmation email. Step 4: Scroll down and tap the oranFew readersHow to view your attendee list
Your attendee list contains the details of all registered guests for your event. Here’s how to access it: Step 1: Log in to your Tix account and select your event. Step 2: Click Orders, then select Attendee List from the dropdown. That’s it! You’ll see a list of all gFew readers
Event Marketing and Visibility
How to send email announcements?
As your event approaches, you may want to send important information to your guests. Or, perhaps the event is over, and you would like to send a survey to the attendees. You can also use the email attendees feature to do this. Step 1: To use this feature, first select an event from the list of events on your dashboard. Step 2: Next, select Orders from the dropdown menu. Step 3: SelectFew readersHow to publish/unpublish your event?
Publishing your event means you're making it public. Once an event is published, people can find your event page to register or buy tickets. After you've created your event, you will need to add tickets before you can publish your event. If it is your first paid event, you will need to add your bank details so we'll know where to pay you. Lastly, if it's a virtual event, you'll need to add an online event link If any of these steps are missing, there will be a to-do wFew readersHow to add your events to the discovery page
To add your event to the discovery page, follow these step-by-step instructions: Step 1: Login to your Tix account Step 2: Choose the event you wish to publish and feature on the discovery page. Step 3: Publish Your Event. To publish the selected event, simply click on the toggle switch labeled Publish Event. This action makes your event visible to potentiFew readersHow to add tracking pixels to your event.
Step 1: Log in to your Tix account and select the event. Step 2: Click on Settings and select Analytics & Tracking Pixels. Step 3: Click on Add Measurement ID for Google Analytics or Add New Pixel for Meta Pixel. (https://storage.crisp.chat/users/helpdesk/Few readers
Event Staff and Access Control
How to log in to your event staff account?
An event staff account allows you to check-in guests or sell tickets for a tix event on behalf of the main organizer. Note: To log in to your event staff account, you have to be invited to have access with a passcode by the account owner. Step 1: Download and open the Tix mobile app. (Currently only available on iOS). Step 2: Select organiser and tap sign-in (https://storage.crisp.chat/users/helpdesk/website/684f7d3b23f9b400/img15571w3lr7fFew readersHow to add event staff for your event?
Successful events are a result of a team effort. This feature allows Tix users to assign and give access to someone to check-in attendees at the door, gate or entrance. The event staff feature allows organisers to focus on other essential tasks, like ensuring all event tasks, like organising guest speakers and the venue, are in check while still being able to see who and how many guests have been checked in wherever you are. Step 1: Sign in to the Tix mobile app (Currently only available oFew readers