How to add a custom question to your event checkout?
Custom questions allow organizers to ask potential attendees specific questions while registering or buying tickets for an event at checkout. Organizers can go beyond collecting just names, emails and phone numbers to asking questions like, 'What's your delivery address?' 'What's your shirt size?' 'What's your spirit animal?' and so on.
Adding custom questions
Viewing custom questions answers
Adding a custom question to your Tix event registration page is easy with simple steps.
Step 1: On your event dashboard click on Tickets and select Custom Questions from the dropdown menu.
Step 2: Click Add Question .
Step 3: Enter your custom question and hit Save.
Step 4: Your custom question will now appear on the checkout form when attendees register or purchase tickets.
Custom questions can only be set after creating your tickets.
Custom questions can apply to all tickets in your event or be limited to specific ticket types.
You can choose between an open text field, terms and conditions, or both, depending on your preference
Open Text Field: This option allows you to create a question that your guests can answer by typing a response in a text box.
Event Terms and Conditions: This option displays your event’s terms and conditions to guests during checkout, and they will be required to accept them before completing their payment. Examples of terms and conditions you can include are:
Photography & Media Consent: By attending, you consent to being photographed or recorded for promotional purposes.
Age Restrictions: This event is strictly 18+ (ID may be required for entry).
Viewing the information collected from attendees via the custom question field is just as easy, and it can be found in your order export file.
To see your custom question answers:
Step 1: On your event dashboard, click on Reports.
Step 2: Scroll down and click on Guest List.
Step 3: Click the Download CSV button.
Step 4: A CSV file containing your order details and custom question replies will be sent to your email address.
Adding custom questions
Viewing custom questions answers
Adding custom questions
Adding a custom question to your Tix event registration page is easy with simple steps.
Step 1: On your event dashboard click on Tickets and select Custom Questions from the dropdown menu.
Step 2: Click Add Question .
Step 3: Enter your custom question and hit Save.
Step 4: Your custom question will now appear on the checkout form when attendees register or purchase tickets.
Things to note:
Custom questions can only be set after creating your tickets.
Custom questions can apply to all tickets in your event or be limited to specific ticket types.
You can choose between an open text field, terms and conditions, or both, depending on your preference
Open Text Field: This option allows you to create a question that your guests can answer by typing a response in a text box.
Event Terms and Conditions: This option displays your event’s terms and conditions to guests during checkout, and they will be required to accept them before completing their payment. Examples of terms and conditions you can include are:
Photography & Media Consent: By attending, you consent to being photographed or recorded for promotional purposes.
Age Restrictions: This event is strictly 18+ (ID may be required for entry).
Viewing custom questions answers
Viewing the information collected from attendees via the custom question field is just as easy, and it can be found in your order export file.
To see your custom question answers:
Step 1: On your event dashboard, click on Reports.
Step 2: Scroll down and click on Guest List.
Step 3: Click the Download CSV button.
Step 4: A CSV file containing your order details and custom question replies will be sent to your email address.
Updated on: 10/02/2025
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