How to add a custom question to your event checkout?

Custom fields allow organisers to ask potential attendees specific questions while registering or buying tickets for an event at checkout.

Organisers can go beyond collecting just names, emails and phone numbers to asking questions like, 'What's your delivery address?' 'What's your shirt size?' 'What's your spirit animal?' and so on.

Adding a custom field to your Tix event registration page is easy with simple steps.



Step 1: On an event page, click tickets and the plus sign to add a ticket.

Step 2: Fill in details about your ticket - how to create a ticket for your event

Step 3: Scroll to the bottom and click ‘do you want to collect additional information?’

Step 4: Add your question and hit save. That’s it.

Step 5: Your custom question will be visible on the checkout form when attendees register or buy tickets for this event.

Viewing the information collected from attendees via the custom question field is just as easy, and it can be found in your order export file.

To see your custom question answers:

Step 1: On an event page, click manage guestlist and select guestlist.

Step 2: Click export

Step 3: A CSV file containing your order details and the custom question replies will be downloaded.

Step 4: Open it and see your guests’ replies.

Updated on: 16/06/2023