How to add and manage event staff on the Tix website

Tix makes it easy to add staff members to help with guest check-ins and event management. From your dashboard, you can add new staff, edit their details, or suspend their access when needed.

Adding New Event Staff

Step 1. Sign up or log in to your Tix account.

Step 2. From the top menu, select Account, then click User Management.

Step 3. Click Add New Staff and enter the staff member’s name.

Step 4. Choose User Permissions you want your staff member to have access to.

Step 5. Choose which events you want your staff member to have check-in access to. You can either select All Events or pick Specific event **and click Save**

Step 6. A unique passcode will be generated for your staff to log in to the Tix app. You can share this code with them via SMS.

Editing Event Staff

Step 1. Navigate to User Management under Account.

Step 2. Select the Edit option next to the staff member’s name.

Step 3. Update the details you’d like to change (such as their name or event access).

Step 4. Click Update. The changes will take effect immediately.

Suspending Event Staff

Step 1. Go to User Management under Account.

Step 2. On the far right of the staff member’s name, select the Suspend icon.

Step 3. A pop-up will appear asking you to confirm. Click Suspend to remove the staff member’s access.

Reactivating Event Staff

Step 1. Go to User Management under Account.

Step 2. On the far right of the staff member’s name, select the Reactivate icon.

Step 3. A pop-up will appear asking you to confirm. Click **Reactivate **reinstate the staff member’s access.

Updated on: 13/11/2025