How to customize your order confirmation email?

You can customise a customer's ticket email when they buy a ticket for your event. This is useful if you want to provide extra information for attendees, such as additional directions or pre-event requirements.

This article will show you how to customise the order confirmation email for all your events.



Step 1: First, create the event or navigate to the specific event from your event dashboard.

Step 2: In the menu bar, select tickets.

Step 3: In the sub-menu bar, select ticket email.

Step 4: Here, you can enter any custom information you would like your attendees to receive with their order confirmation.

Step 5: Before you set it as live, you can send a test email to yourself. To do this, enter the email address where you want to receive the test email and click send test. It will arrive in your email inbox in a few moments.

Step 6: When you're okay with how the email appears, click set live.

Now, everyone who purchases a ticket to your event will receive the standard information (the event location, date, time, ticket type, QR code, etc.) and the custom information you have included.

Updated on: 16/06/2023