How to customize your order confirmation email?
Customizing your confirmation email
What will my custom confirmation email look like?
You can customize a customer's ticket email when they buy a ticket for your event. This is useful if you want to provide extra information for attendees, such as additional directions or pre-event requirements.
This article will show you how to customize the order confirmation email for all your events.
Step 1: Navigate to the specific event from your event dashboard.
Step 2: In the menu bar, select Event details. and then select Confirmation email.
Step 3: Here, you can enter any custom information you would like your attendees to receive with their order confirmation.
Step 5: Before you set it as live, you can send a test email to yourself. To do this, enter the email address where you want to receive the test email and click send test. It will arrive in your email inbox in a few moments.
Step 6: When you're okay with how the email appears, click set live.
Now, everyone who purchases a ticket for your event will receive the standard information (the event location, date, time, ticket type, QR code, etc.) and the custom information you have included.
Curious about the difference between the standard Tix confirmation email and a custom confirmation email? Here’s a side-by-side look:
Standard confirmation email: Includes the standard information like date, time, event location. etc
Custom confirmation email: This includes the standard information, along with your custom email.
What will my custom confirmation email look like?
Customizing your confirmation email
You can customize a customer's ticket email when they buy a ticket for your event. This is useful if you want to provide extra information for attendees, such as additional directions or pre-event requirements.
This article will show you how to customize the order confirmation email for all your events.
Step 1: Navigate to the specific event from your event dashboard.
Step 2: In the menu bar, select Event details. and then select Confirmation email.
Step 3: Here, you can enter any custom information you would like your attendees to receive with their order confirmation.
Step 5: Before you set it as live, you can send a test email to yourself. To do this, enter the email address where you want to receive the test email and click send test. It will arrive in your email inbox in a few moments.
Step 6: When you're okay with how the email appears, click set live.
Now, everyone who purchases a ticket for your event will receive the standard information (the event location, date, time, ticket type, QR code, etc.) and the custom information you have included.
What will my custom confirmation email look like?
Curious about the difference between the standard Tix confirmation email and a custom confirmation email? Here’s a side-by-side look:
Standard confirmation email: Includes the standard information like date, time, event location. etc
Custom confirmation email: This includes the standard information, along with your custom email.
Updated on: 12/02/2025
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