Payouts

• When will I get paid?

  Your settlements will be paid into your bank account weekly on Friday at 2PM (West African Time). Tix will include all sales made until noon (West African Time) the day before your payout in that week's settlement. Our payment providers settle payments to us T + 24 hours. Consequently, Tix also imposes a cut-off time of noon for payments to be included in the next day’s payouts. There are exceptions for Sundays and public holidays where payouts are only made on the next work day.Popular

• Will I get sale notifications?

  Yes, you will get an email for every order made on your Tix events. Further, you can control how often you receive order/sales email notifications. You can choose instant notifications, daily summary, weekly summary or decide to turn off notifications totally. On Desktop Step 1: Log in to your Tix account. Step 2: Click on Account on the left side of theFew readers

Fees

• How do ticket fees work?

  Tix is free to use for free events. We only charge a small amount for paid events for payment processing and for value-added features that benefit event organisers. We charge you nothing to create a free event on tix free. However, if you’re charging your guests a fee, we take a fee depending on the currency of your event. Naira - 5% + NGN 100 per paid ticket Cedis - 7.5% + GHS 5 per paid ticket US Dollars - 7% + 50 cents per paid ticket Rand - 5% + R5 per paid ticket AdditionallPopular

• Can I transfer Tix fees to my guests?

  Tix fees can be transferred to your guests. To do so, simply check the Transfer Fees to Guest box at the bottom of the screen when creating a paid ticket for your event. Once selected, the fees will be covered by your guests. Things to note: You can enable this setting for an existing ticket, but once a ticket has been sold, you won’t be able to turn the “Transfer Fees to Guest” optiFew readers

Payments

• How will my guests pay for their tickets?

  We partner with Paystack, a reputable payment processor to securely handle all transactions, ensuring a smooth and reliable payment experience. What payment options will buyers have at checkout? Customers will be able to pay using the following options. Apple Pay Card (MasterCard, Visa, Verve) Bank Transfer (Nigerian bank accounts only) Mobile Money USSD Do you accept internFew readers

Events

• How do I delete an event?

  Currently, we don't have the option to delete events directly from your Tix account. This means that once an event is created, it remains in our system along with its associated information, including order history.Few readers

• Does Tix have an app for attendee check-in?

  Absolutely! The Tix mobile app is currently only available on iOS, with the Android version coming soon. It is a quick and easy way to check guests into your event. Check out this guide on how to check guests into an event with our app. Download the Tix mobile appFew readers

Account

• How to delete your Tix account

  Step 1: Download the Tix mobile app (Currently available only on iOS devices). Step 2: Log in to your Tix account. Step 3: Tap on Profile at the bottom right corner of the app. Step 4: Navigate to Profile Information and find the option to "Delete AccounFew readers