How To Access Your Ticket
Ever searched your Mail Inbox for your PDF ticket after purchase and couldn’t find it?
We’ve made things easier. To improve security and give you a smoother experience, ticket PDFs are no longer sent via email after purchase. All tickets are now available exclusively in the Tix Africa Orbit App. No downloads, no digging through emails. Your tickets are right where you need them.
Steps on How to Access Your Ticket
What if I don't have an email address?
What This Means for You
After purchasing a ticket, you will still receive a confirmation email. However, the actual ticket and QR code will only be accessible in the Tix Africa Orbit App.
Check out the following steps on How to Access Your Ticket
Step 1: Please download the Tix.Africa - Orbit mobile app using any of the links below:
Step 2: Once installed, Open the app.
Step 3: Tap on Continue with email.
Step 4: Fill in your email address used to purchase the ticket.
Step 5: Tap Continue.
Step 6: Follow the prompt to verify your email address. (Check your email and click the verification link sent Or input your password if you have signed up/verified your email already).
Step 7: Tap the Tickets icon at the bottom of the screen to access your ticket.
What if I don't have an email address?
You need an email address to sign up or log in to the Mobile app (Tix.Africa - Orbit) to access your tickets or buy tickets. You can create a free email address here.
NOTE
- The QR code for your ticket is temporarily hidden for security reasons. It will become visible two hours before the event. You will also see a countdown showing when the QR code will be available.
- If you experience any issues while buying your ticket or do not receive it, please reach out to our support team and we will be happy to assist you.
Updated on: 09/01/2026
Thank you!